Frequently Asked Questions at JewelMore

Have questions for us? Explore our FAQs below for quick assistance! Alternatively, feel free to reach out to us at info@jewelmore.com.

About Our Lab-Grown Diamonds & Jewelry

• Do you offer mined diamonds, or only lab-grown? We proudly offer exclusively ethically-sourced, affordable lab-grown diamonds on our website.

• What is a lab-grown diamond? A lab-grown diamond, also known as man-made, lab-created, cultured, or cultivated diamond, is created in a controlled laboratory environment instead of being mined underground. This process is human-controlled, providing an impeccable and cost-effective alternative to mined diamonds.

• Are lab-grown diamonds real diamonds? Lab-grown diamonds are genuine diamonds in every aspect, sharing identical physical, chemical, optical, and atomic properties with mined diamonds. The only difference is their place of origin, being created above ground. Lab-grown diamonds are undeniably real diamonds.

• How are lab-grown diamonds created? Lab-grown diamonds begin with a diamond 'seed' cultivated in a carbon-rich environment within a sophisticated growth chamber. Using our exclusive growth technique, the seed transforms into a rough diamond. Skilled craftsmen then plan, laser-cut, polish, and finish the diamond, mirroring the process for mined diamonds.

• Are your lab-grown diamonds ethically-sourced? Yes, our lab-grown diamonds are ethically-sourced. Being man-made in our controlled laboratory setting, they are 100% conflict-free and do not involve the excavation of tons of earth. We adhere to all local labor laws, ensuring our lab-grown diamond production is free from supporting violence, warlords, corrupt governments, or any other human rights abuses.

• How do you indicate carat total weight, and what are the tolerances? We display all our diamond carat total weights (ctw) as fractions in the product name and also as decimals in the product details. These fractions follow the Federal Trade Commission guidelines for diamond fractions and industry best practices.

• Do you certify the lab-grown diamonds? We provide a certification card from reputable independent certification companies, including IGI (International Gemological Institute) and GIA (Gemological Institute of America), for all center stones purchased through our Design Your Ring program.

• What does HPHT and CVD mean in lab-grown diamonds?

  • HPHT stands for High Pressure High Temperature.
  • CVD stands for Chemical Vapor Deposition.

• Are your lab-grown diamonds laser inscribed? Yes, we laser inscribe all lab-grown diamonds that are 0.50 carats and larger.

• Can I buy a loose lab-grown diamond? Absolutely! We offer thousands of loose diamonds available for purchase. Our robust filters can help you find the perfect one for your needs. Search for your ideal diamond here.

• How do you match the side stones to the center stones? Our diamond experts match side stones based on the quality of the center diamond you select. For jewelry designed by us, the product page typically displays the quality of the side diamonds.

• What metal types do you offer? Our jewelry is expertly crafted in 14K gold or platinum. Most gold items are available in white, yellow, and rose gold color options. You can select your preferred metal type and color on the product page for all items.

• Are all white gold rings rhodium plated? Yes, we use rhodium plating on our white metals, such as white gold, enhancing the metal's luster and durability.

• Is the jewelry stamped? Yes, we comply with the National Stamping Act's legal requirement to stamp silver and gold jewelry. Our jewelry features the GB stamp for Grown Brilliance, and pieces containing lab-grown diamonds also include LGD in the stamp.

• Can I engrave my ring? Many of our engagement rings and wedding bands can be engraved. If engraving is available for an engagement ring, you'll find the option to add it on the product page or in the shopping cart, possibly with a small fee.

About Revival Diamond

• Who is Revival Diamond? With over 40 years of knowledge and experience in the jewelry industry, Revival Diamond recognizes the unique opportunity and pressing need for an alternative to traditionally mined diamonds. They excel in quality, ethics, product integrity, design, and value. Learn more about Revival Diamond here.

• What organizations do you support? Revival Diamond proudly supports SRMD Love and Care USA (SRLC USA), impacting over 10 million lives in more than 100 cities worldwide through its distinctive 10-care program. A portion of proceeds contributes to this esteemed organization. Explore more about their commitment to society here.

Orders & Payments

• Are your prices in US Dollars? All prices, including duties, taxes, and shipping fees, are displayed in the local currency based on the country.

• Do I have to pay tax? Taxes are collected from customers where required, and they are directly remitted to the states that mandate their collection.

• What payment methods do you accept? We accept all major US credit cards, PayPal, Apple Pay, and Google Pay. Additionally, we offer Bank Wire Transfer and financing through Affirm.

• Do you offer financing? Yes, financing through Affirm is available with low monthly payments and rates starting from 0% APR.

• Can I make a purchase if I'm outside of the United States? Absolutely! Jewelmore.com currently ships to the 50 U.S. states, Canada, England, Australia, and several other international destinations. Check the complete list of countries we ship to here.

Shipping & Delivery

• How long does it take to ship my order? In-stock items typically ship within four (4) business days, while Made-to-Order items take approximately two (2) weeks to create before being shipped. Find the estimated shipping date for your configured jewelry on the product detail page.

• What does your packaging look like? All items are elegantly presented in stylish jewelry boxes suitable for gifting. Shipping packages do not feature any mention of Grown Brilliance, diamonds, or jewelry for security.

• What shipping methods do you offer? For US orders, FREE FedEx 2Day shipping is provided for all items, with the option to upgrade to FedEx Priority Overnight. International orders, including shipments to Canada, England, and Australia, enjoy FREE shipping via FedEx International Economy.

• Do you offer Saturday Delivery? At this time, Saturday Delivery is not offered.

• Do you ship internationally? Yes, Jewelmore.com ships to Canada, England, Australia, and several other international destinations. Explore the complete list of countries we ship to here.

• Can I cancel or change my order? Once your payment is processed, changes to your order, including altering items, metal color, carat weight, ring size, or addresses, are not possible. Made-to-order items can be canceled within 24 hours of placing the order.

Returns, Warranty, Repairs

• What is your return policy? A complimentary 30-day return policy with FREE return shipping via FedEx is offered, ensuring ample time to ensure your purchase meets your expectations.

• Do you offer a warranty on the jewelry? Yes, a free Lifetime Manufacturing Warranty is provided, guaranteeing jewelry is free from manufacturing defects. The optical properties of gemstones are guaranteed never to fade or cloud over time.

• Can I resize my ring? US customers receive free ring resizing after the initial purchase and up to one resizing per year thereafter. International customers do not receive free resizing but have the option to return incorrectly sized rings within 30 days of purchase.

• Do you offer repairs if something happens to my jewelry? While diamonds and jewelry are durable, they are not invulnerable to wear and tear. If your jewelry requires repairs due to unforeseen circumstances, assistance is available. Initiate a repair process here.

Jewelry Care and Fit

• How do I determine my ring size? Find a comprehensive guide on finding your ring size here. Additionally, you can download the Printable Ring Sizer here.

• How should I clean and care for my lab-grown diamond jewelry? Cleaning your lab-grown diamond jewelry is similar to caring for other fine jewelry. Use mild dish soap and warm water, gently scrubbing with a soft cloth or toothbrush. Alternatively, consider using an ultrasonic jewelry cleaner. Explore our jewelry cleaning kit here.

Contact Jewelmore.com

• Can I speak to someone directly? Absolutely! We are excited to assist you with your jewelry inquiries. Contact us via phone, email, or live chat. Our customer service team is available every day (excluding U.S. Holidays) from 9:00 AM to 6:00 PM ET.