Thank you for choosing for your jewelry, watches, and accessories. We understand that sometimes a purchase may not meet your expectations, and we want to make sure our refund process is transparent and efficient for you. Please take a moment to review our Refund Policy below:

Refund Policy

Jewelry, Watches, and Accessories offers a Standard 30-day Refund Policy for jewelry and watches. We will process refunds for items that meet the following conditions:

  • Condition of Items for Refund:
    • Items must be in new, unworn, and non-altered condition, including sizing.
    • Thorough inspection of all jewelry and watches is conducted before issuing a refund
  • Exceptions:
    • Please refer to our Jewelry and Watch Returns Condition Policy chart for specific exceptions.
  • Shipping Damage or Tampering:
    • If your item was damaged during shipping or you suspect tampering, contact immediately. Do not discard the box and/or packaging as the carrier will inspect it to determine fault.

Return Instructions:

To initiate a return, follow these steps:

  • Separate Shipments:
    • For jewelry and watches valued at $100 or more, send them separately with only one item per package.
  • Traceable Shipping:
    • Use a traceable shipping method, and we will request a tracking number for each item.
  • Insurance:
    • Insure items valued at $500 or more for their full value. Different carriers have distinct tracking and insurance policies.
  • Security Measures:
    • Do not write on the outside of the package, and refrain from writing directly on watch boxes for security purposes.

Return Address:

Mail your jewelry and watch returns to:

J.M. 15 West 47th St Suite LL1 New York, NY 10036

Jewelry and Watch Returns Condition Policy:

We assess all returns according to the following conditions:

  • Excellent: (100% Refund minus $10 Inspection Fee and Shipping)
    • Within's 30-day Return Policy.
    • Pristine showcase condition – new, unworn, and needs no refurbishing.
    • Arrives in new, undamaged, original box or case.
    • Complete with all original parts, links, accessories, certificates, manuals, appraisals, and tags.
    • No evidence of sizing, service, alteration, wear, or blemishes of any kind.
    • Any attached Mylar tags are unbroken.

Note: accepts no responsibility, regardless of value, for untraceable or uninsured items.

For any further assistance, please contact our customer support team at


If you have any question you can contact with us


Phone: +1-212-860-0997

Office: J.M. 15 West 47th St Suite LL1, New York, NY 10036