Refund Policy

Thank you for choosing JewelMore.com for your jewelry, watches, and accessories. We understand that sometimes a purchase may not meet your expectations, and we want to make sure our refund process is transparent and efficient for you. Please take a moment to review our Refund Policy below:

Refund Policy

Jewelry, Watches, and Accessories

JewelMore.com offers a Standard 30-day Refund Policy for jewelry and watches. We will process refunds for items that meet the following conditions:

  • Condition of Items for Refund:
    • Items must be in new, unworn, and non-altered condition, including sizing.
    • Thorough inspection of all jewelry and watches is conducted before issuing a refund
  • Exceptions:
    • Please refer to our Jewelry and Watch Returns Condition Policy chart for specific exceptions.
  • Shipping Damage or Tampering:
    • If your item was damaged during shipping or you suspect tampering, contact JewelMore.com immediately. Do not discard the box and/or packaging as the carrier will inspect it to determine fault.

Return Instructions:

To initiate a return, follow these steps:

  • Separate Shipments:
    • For jewelry and watches valued at $100 or more, send them separately with only one item per package.
  • Traceable Shipping:
    • Use a traceable shipping method, and we will request a tracking number for each item.
  • Insurance:
    • Insure items valued at $500 or more for their full value. Different carriers have distinct tracking and insurance policies.
  • Security Measures:
    • Do not write on the outside of the package, and refrain from writing directly on watch boxes for security purposes.

Return Address:

Mail your jewelry and watch returns to:

J.M. 15 West 47th St Suite LL1 New York, NY 10036

Jewelry and Watch Returns Condition Policy:

We assess all returns according to the following conditions:

  • Excellent: (100% Refund minus $10 Inspection Fee and Shipping)
    • Within JewelMore.com's 30-day Return Policy.
    • Pristine showcase condition – new, unworn, and needs no refurbishing.
    • Arrives in new, undamaged, original box or case.
    • Complete with all original parts, links, accessories, certificates, manuals, appraisals, and tags.
    • No evidence of sizing, service, alteration, wear, or blemishes of any kind.
    • Any attached Mylar tags are unbroken.

Note: JewelMore.com accepts no responsibility, regardless of value, for untraceable or uninsured items.

For any further assistance, please contact our customer support team at support@jewelmore.com.

 

If you have any question you can contact with us

Email: support@jewelmore.com

Phone: +1-212-860-0997

Office: J.M. 15 West 47th St Suite LL1, New York, NY 10036