Thank you for choosing JewelMore.com for your jewelry, watches, and accessories. We understand that sometimes a purchase may not meet your expectations, and we want to make sure our refund process is transparent and efficient for you. Please take a moment to review our Refund Policy below:
Jewelry, Watches, and Accessories
JewelMore.com offers a Standard 30-day Refund Policy for jewelry and watches. We will process refunds for items that meet the following conditions:
- Condition of Items for Refund:
- Items must be in new, unworn, and non-altered condition, including sizing.
- Thorough inspection of all jewelry and watches is conducted before issuing a refund
- Please refer to our Jewelry and Watch Returns Condition Policy chart for specific exceptions.
- Shipping Damage or Tampering:
- If your item was damaged during shipping or you suspect tampering, contact JewelMore.com immediately. Do not discard the box and/or packaging as the carrier will inspect it to determine fault.
To initiate a return, follow these steps:
- Separate Shipments:
- For jewelry and watches valued at $100 or more, send them separately with only one item per package.
- Traceable Shipping:
- Use a traceable shipping method, and we will request a tracking number for each item.
- Insure items valued at $500 or more for their full value. Different carriers have distinct tracking and insurance policies.
- Security Measures:
- Do not write on the outside of the package, and refrain from writing directly on watch boxes for security purposes.
Mail your jewelry and watch returns to:
J.M. 15 West 47th St Suite LL1 New York, NY 10036
Jewelry and Watch Returns Condition Policy:
We assess all returns according to the following conditions:
- Excellent: (100% Refund minus $10 Inspection Fee and Shipping)
- Within JewelMore.com's 30-day Return Policy.
- Pristine showcase condition – new, unworn, and needs no refurbishing.
- Arrives in new, undamaged, original box or case.
- Complete with all original parts, links, accessories, certificates, manuals, appraisals, and tags.
- No evidence of sizing, service, alteration, wear, or blemishes of any kind.
- Any attached Mylar tags are unbroken.
Note: JewelMore.com accepts no responsibility, regardless of value, for untraceable or uninsured items.
For any further assistance, please contact our customer support team at email@example.com.
If you have any question you can contact with us
Office: J.M. 15 West 47th St Suite LL1, New York, NY 10036